HOME CARE

When it comes to the single largest investment of your life, it’s important to know that you are in good hands.

Our Client Care Team will contact you once you have removed the subject conditions on your contract. They will take you through the entire construction process all the way to your possession day and beyond.

Your Options and Upgrade Coordinator will be your contact and support for the, sometimes daunting, experience of new construction. We are immersed in construction and will be your eyes and ears until you take possession of your new home.

We make sure your new home, not only meets our high standards, but exceeds your expectations.

AT YOUR SERVICE

Tectonica is proud of its award-winning customer service program. Should you need some assistance, have a question about your new home or require any additional support, the team is at your service.

REQUEST A SERVICE

NEW HOME WARRANTY

Buying a new home is an exciting time and not something you do everyday. When you purchase a new home from PacificGold Homes Ltd, one of the greatest benefits is the peace of mind in knowing that your investment is protected against the unexpected. We are a locally-owned and trusted developer working with the award-winning Travelers Canada approved builder Tectonica. Every home we build is built to the standards of the British Columbia Building Code, strict municipal regulations, and the guidelines of our warranty provider.

Travelers Canada provides one of the most comprehensive home warranty coverage plans available in North America. Commonly referred to as the 2-5-10 Warranty the details are:

2-Year Materials & Labour

a. First Year covers any defect in material or labour

b. First Two Years covers any defect in materials and labour supplied for the electrical, plumbing, heating, ventilation and air-conditioning delivery and distribution systems, plus exterior cladding, caulking, windows and doors that may lead to detachment or material damage to the new home.

5-Year Building Envelope Warranty

a. First 5 years covers any defects in the building envelope which permits unintended water penetration that has caused or may cause material damage to the new home.

10-Year Structural Defects Warranty

First 10 Years covers any structural defects such as:

i. Any defect in materials and labour that results in the failure of a load-bearing part of the new home

ii. A defect that causes structural damage that materially and adversely affects the use of the home for residential occupancy.

For complete warranty coverage information, please visit www.travelerscanada.ca